Solve the problem with the troubleshooting guideAugust 25, 2020 by Logan Reynolds
- Step 1: what exactly is the problem?
- Step 3. Reproduce the problem, develop a hypothesis about the root cause.
- Step 4. Try to fix it based on your results.
measures. B. a specific website that is not connected to the network. The best way to find out? Ask these pertinent questions and then look for additional information from various sources, for example: For example:
Step 3: Reproduce Problem, Develop Root Cause Hypothesis
Now that you have some basic background information, it's time to tackle the problem. If you reproduce the issue, you just need to make sure you can fix the same error that the user reported. You can do this at the physical location of the problem, or via a remote desktop / remote control app. None of these options are available? You may be able to roughly estimate the same conditions on a similar computer.
Once you run into the same errors, your observations will help you theorize about the root cause and then take action to fix the problem. Sometimes you can quickly find the culprit (and find a solution). In other cases, it will take longer and you may need to dig into knowledge bases, look through old service tickets For support or google the problem when others face the same problem.
At this point, you will have a complete understanding of how computers work. For example, in computer networks, if you are familiar with the 7-layer OSI model for networking (one of which may have problems), you have a structure that you can use to navigate systematically. through possible causes of network problems. If there is a connection problem, the Ethernet cable might be damaged or disconnected (Layer 1 problem), network requests might not go through (Layer 3), or the application might not be properly encoded (Layer 6).
Step 4. Try To Correct The Results Based On The Results
The evidence you've gathered so far should have narrowed down the possible causes and allowed you to fix the problem. At the moment, the name of the game is targeted experiments. You can try changing the problem settings, replacing faulty parts, repairing corrupted files, updating drivers and software, etc. until (or at least getting close to) the problem is resolved.
Still lost? You can always restore your computer to a state where everything worked fine. That is, when someone took the plunge in backing up data or system state before the problem occurred, you can come back at an easier time ... that the problems are affecting their PC.
While each issue looks like a unique snowflake, a significant number of issues can be resolved with general troubleshooting steps such as: B. restarting the problem computer, checking DNS and DHCP problems, checking from Device Manager for driver issues , cleaning your computer, checking your firewall or proxy settings, etc. For more complex issues, look for discussions with your IT department - forums like Spiceworks can be extremely helpful in troubleshooting PC problems when your own experiments and googling do not give satisfactory results. If you don't see anything here, you can always ask the Spiceworks community of millions of IT pros.
Is The Problem Resolved? Be Prepared For Future Problems
Regardless of the underlying technical issues (network problems, driver conflicts, hard drive issues, etc.), the above process works well for gathering information, identifying possible causes of a problem, and finding a solution to any problem you do. However, on a case-by-case basis, you still have to make decisions.
Using this type of system and the knowledge you have gained from previous computer problems, the more experience you have, the more efficiently you can solve computer problems. And to proactively avoid future crises, you can document problems that anyone who faces similar problems can trust.
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